+256785113911
/ +256704414664
Email:viennaugandatours@gmail.com
TERMS & CONDITIONS
1) INTRODUCTION
These terms and conditions govern the contract between the individual(s) purchasing the travel event services (hereafter “the client(s)”) and Vienna Uganda tours and travel”) to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing and signed by the client and the company director.
2) ACCEPTANCE OF BOOKING
3) SUBJECT OF THESE TERMS
All offers, estimations or quotations provided by or bookings made with the company are subject to these terms.
4.1 The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.
4.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.
4.3 Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.
4.4 Vienna Uganda tours and travel reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.
5) DEPOSIT
To secure a booking, a non-refundable deposit is required which shall be the sum of 30% of the land arrangement costs, plus the full amount for the gorilla permits (US$ 600 per permit), the chimpanzee permits (US$ 150), and all air tickets (if needed) for each person in the group.
6) FULL PAYMENT
The full amount owed by the client to the company shall be payable not less than six weeks prior to the date of departure. If the full amount is not paid in due time, the company reserves the right to treat the booking as cancelled. The company will not be held responsible for price changes or over-bookings in the time between booking and receiving the deposit. Bookings made within six weeks of the departure date must be paid in full immediately. Payments can be made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by the client(s). Payments with credit or debit card are not possible.
7.1) Cancellation by Vienna Uganda Tours and travel
The company reserves the right to cancel the event or any part of it for any of the following reasons:
– If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
– If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.
– If a company supplier or suppliers is/are unable to host the event for any reason.
– If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client.
Save as above, the company shall be under no further liability to the client for cancellation of the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative event and if this does not prove possible, shall refund the cost of the event.
7.1a) Cancellation by client(s)
The cancellation of a booking by the client must be made in writing and signed by the group head. The amount of the cancellation fee is calculated according to the date on which the company receives written cancellation notice:
7.1b) Cancellation of clients joining a group
If one or more clients of a larger private group cancel a trip, they will be charged their part of the shared costs for that group trip, so that the rest of the group will not face any price increase. This amount is in addition to the general cancellation fees (as listed in section 7.3).
7.2) all cancellation requests must be made in writing and shall be effective on the date of actual receipt by Vienna Uganda tours and travel co. ltd.
7.3) The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival 10% charge
59 – 32 days prior to arrival 25% charge
31 – 8 days prior to arrival 50% charge
7 – 3 days prior to arrival 75% charge
48 hours or less prior to arrival 100% charge
Vienna Uganda tours and travel reserves the right to deduct all expenses incurred from money paid.
7.4) Gorilla permits and air tickets are 100% non-refundable.
7.5) No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.
Cancellation, medical and repatriation insurance is compulsory for all Vienna Uganda tours and travel ltd’s events, and it is the client’s responsibility to arrange such insurance through the client’s broker. It is strongly recommended that clients also take out insurance to cover emergency travel and accommodation, lost baggage and any other cover the clients deems fit. Other than compulsory insurance, the decision of which insurance cover he/she obtains is solely the responsibility of the client.
8) ALTERATIONS MADE BY CLIENT(S)
The company shall try to accommodate any reasonable changes the client wishes to make to the event. Alterations and amendment requests should be made with the company and not with end suppliers. And such requests should be made in writing to the company by the group head. These changes shall not be deemed accepted until confirmed in writing by the company. If the client wishes to increase or decrease the number of persons participating in the event, this may be done up to six weeks prior to the date upon which your event is due to start without additional charge. All amendments made after that date will incur an administration charge of US$ 50.00 per person. The company cannot guarantee that the change to the price will be pro-rata, but will instead depend upon the arrangements the company is able to make with its suppliers. Subject to the company’s written agreement, the client may transfer a booking to a person who satisfies all the conditions applicable to the event.
9) ALTERATIONS MADE BY VIENNA UGANDA TOURS AND TRAVEL
When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. This change must be communicated to the client.
10) FARE INCREASES
Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and retain full payment.
11) CLIENT RESPONSIBILITY
The client acknowledges that it is solely his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required.
12) SPECIAL REQUESTS
Clients who have special requests must specify such requests to the company in the booking reservation form. Whilst the company will always endeavor to accommodate such requests, it does not guarantee that it will always be possible.
13.1 It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.
13.2 A gorilla or chimpanzee permit guarantees that clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.
13.4 Vienna Uganda tours and travel reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available, Vienna Uganda tours and travel may substitute the next best quality hotel or suggest superior standard accommodation (extra charges may apply).
13.5 The mode of transport used will be dependent on the number of clients and the route taken, based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
13.6 Experienced English speaking driver/guides are a key part of your tour. They are the only person(s) allowed to drive Vienna Uganda tours and travel’s vehicles. The driver’s decision on all matters, such as the route taken, is final.
13.7 Vienna Uganda tours and travel reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases, alternative arrangements will be made as circumstances permit.
13.8 Vienna Uganda tours and travel reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.
13.9 Vienna Uganda tours and travel reserves the right to refuse any person from participating or continuing any tour if, in Vienna Uganda tours and travel’s opinion or in the opinion of any other person in authority, the person concerned behaves in such a way as to cause or be likely to cause danger, hazard or the inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and Vienna Uganda tours and travel shall not be liable for expenses incurred as a result of the termination.
14.1 All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits and chimpanzee permits a full advance payment of the permit fee is required in order to make the reservation.
14.2 The payment balance is due not later than 42 days prior to the safari, unless agreed otherwise.
14.3 Bookings made within 42 days before arrival must be paid in full at the time of confirmation.
14.4 If payment is not received in accordance with the above, the graben tours and travel has the right to cancel the booking.
14.5 Payment can be made only by bank transfer or cash, before the start of the safari. Note that payments by bank transfer may incur a surcharge which will be paid by the client(s). Regretfully, traveler cheque, credit cards are not accepted.
15.1 Vienna Uganda tours and travel shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.
15.2 Complaints must be reported immediately to Vienna Uganda tours and travel representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.
15.3 Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.
16.1 Vienna Uganda tours and travel will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Vienna Uganda tours and travel does not accept liability for errors or omissions of such suppliers.
16.2 Vienna Uganda tours and travel shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
16.3 Whilst every care is taken, the graben tours and travel cannot be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
16.4 Vienna Uganda tours and travel cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, acts of God, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
16.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
16.6 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.
16.7 Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda.
16.8 The respective laws of the country govern Vienna Uganda tours and travel’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the tour or the itinerary is conducted
THANK YOU FOR TAKING TIME TO READ THESE TERMS AND CONDITIONS!
If you have any questions, please do not hesitate to contact us, your enjoyment, comfort and safety are our priorities.